Service System

Service Slogan: Professional Concentration, High Efficiency and Perfection.

Working along with us without fear of anything. Based on the excellent technology, customer-oriented positive service attitude, the principle of rapid service feedback, and customer satisfaction goal, we provide perfect match solutions for you.

Service Concept

With more than 20 years of technical development, We, Gtek, have a technical support team with exquisite technology and professional services. Since we started communicating with customers on project requirements, our service team will go deeper into all aspects of it. At first, we will understand and get familiar customer needs, and followed by refine customer ideas and develop professional solutions. Then, We will provide detailed training and idea exchanges during the sales for further understand and better use products, so that you can easily complete each step for products’ installation and commissioning; After-sales, Gtek provide actively and timely respond to your question and needs, and professional and uncompromising solutions. Online zero-delay communication can also guide the rapid resolution for your needs. At the same time, relying on our service network all over the world, we can solve your various after-sales maintenance and other problems at any time.

Service System

Handling of Common Problems

  • What can I show on my LED Screen?

    We can help you show anything you want on your screen. Plug in a laptop and show presentations, videos, and slideshows. We can take live video feeds and signals from your computers, vision mixers, or any output source including CV, VGA, HDMI, DVI, SDI, HD-SDI and more.
  • How do I decide what screen is right for me?

    There a few factors that that determine what screen and size of screen will be right for your event. These include how close your audience are to the screen, the installation environment, your budget, Use, and if your event is indoors or outdoors.
  • Why use an LED Screen instead of an LCD Screen?

    LED screens are a completely different technology to LCD screens, designed for a different purpose. LCD screens are designed primarily for indoor close viewing on a small scale. LED screens are designed for large scale, high impact projects that can be used outdoors in bright sunlight. The larger number of Refresh Rate, the higher picture quality you will have.
  • What is the Refresh Rate in LED Screens?

    The refresh rate of a LED screen is the number of times in a second that the LED screen hardware draws the data. This is distinct from the measure of frame rate in that the refresh rate for LED screens includes the repeated drawing of identical frames, while frame rate measures how often a video source can feed an entire frame of new data to a display. In TV Station, LED screen should hold 3840 Refresh Rate to record the scene without any lines. But in general, 1920 refresh rate is good enough in common uses.
  • What is Pixel Pitch?

    The pixel pitch is the distance between the centre of an LED (or group of LEDs that make up a pixel) and the next adjacent LED. The smaller this distance, the closer all the LEDs on the screen are together and the better the resolution – meaning a more detailed picture. So a lower pixel pitch number means a better resolution than a higher pixel pitch number.
  • What is an LED Screen?

    A LED screen is a video display which uses light-emitting diodes. An LED panel is a small display, or a component of a larger display or screen. They are typically used outdoors in store signs and billboards, and indoors in digital signage, TV and stage show.

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